Sky Crown Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Sky Crown Casino services. Please read them carefully before creating an account, depositing funds or playing. By using the website, you acknowledge that you understand and agree to these terms. If you do not agree, you should not use the site.

Sky Crown operates under licences issued by the Curaçao Gaming Authority (CGA) with reference 144359, the Autonomous Office of Foreign Affairs (AOFA) of Comoros under licence ALSI-202509073-FI2, and the Tobique Gaming Commission holding licence number 0000064.

1. General terms and acceptance

These Terms & Conditions apply to the Sky Crown Casino website, related services, games, promotions and any other features made available through the site. They should be read together with any additional rules, notices, game instructions, promotional conditions and privacy information displayed on the website. If an additional term conflicts with these Terms & Conditions, the additional term will apply to the relevant service or promotion to the extent of the conflict.

Sky Crown Casino may update these terms when reasonably required, including to reflect changes to services, technology, legal requirements or operating procedures. The latest version will be made available on the website. You should review the terms regularly. Continued use of the website after an update means that you accept the revised terms. If you do not accept a change, you must stop using the relevant services.

You are responsible for ensuring that your use of online gambling services is lawful in the place where you are located. Access may be restricted in some jurisdictions. Sky Crown Casino does not invite a person to use the site where doing so would breach applicable law. You should obtain independent legal advice if you are unsure whether online gambling is permitted for you.

Eligibility and account information

You must meet the minimum legal age and any other eligibility requirements that apply to gambling in your location. You must provide accurate, current and complete information when registering and keep that information updated. An account must be used only by the person in whose name it is registered. You must not create an account for another person, allow another person to use your account or transfer your account to someone else.

Sky Crown Casino may carry out identity, age, payment method, source-of-funds and other verification checks. You agree to provide information or documents reasonably requested for these checks. Until verification is complete, access to some services may be limited, and transactions or withdrawals may be delayed or declined where permitted by applicable requirements.

2. Accounts, security and fair use

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from a failure by Sky Crown Casino to protect its systems. Use a strong, unique password and do not share it with anyone. If you believe your account has been accessed without permission, you must notify Sky Crown Casino as soon as possible and change your password.

You must not use the website for unlawful activity, fraud, money laundering, cheating or any purpose unrelated to the services offered. You must not attempt to manipulate a game, exploit an error, interfere with the website, introduce malicious code, use automated tools without permission or access another person’s account. You must also not use payment methods that you are not authorised to use.

One person must not maintain multiple accounts unless expressly permitted by Sky Crown Casino.
Account details must not be sold, rented, shared or transferred.
You must not conceal your identity or provide misleading information during registration or verification.
You must not abuse an error, technical fault, pricing issue or other obvious mistake.
You must not use the website in a way that could damage its operation, reputation, security or availability.

Sky Crown Casino may suspend, restrict or close an account where it reasonably believes that these terms have been breached, information is inaccurate, activity is suspicious, a payment is disputed, a legal or compliance concern exists, or continued access could create risk. Where appropriate and permitted, you may be informed of the reason. Any decision will be handled in accordance with applicable requirements.

Website content and availability

The website and its content are provided for personal use. Reasonable care is taken to keep information accurate and services available, but uninterrupted access cannot be guaranteed. Maintenance, upgrades, third-party failures, telecommunications issues, cyber incidents or events outside reasonable control may affect availability. Sky Crown Casino may change, suspend or withdraw a feature or service where reasonably necessary.

Unless otherwise stated, website content, branding, text, graphics, software and other materials belong to Sky Crown Casino or its licensors. You may view the content for personal, non-commercial use only. You must not copy, reproduce, modify, distribute or commercially exploit it without permission.

3. Deposits, play and withdrawals

You may deposit funds only through payment methods made available on the website and only where you are authorised to use them. Deposits must be made for the purpose of using the available services and must not be used to facilitate unlawful activity. You should check all transaction details before confirming a payment. Your bank, payment provider or other third party may apply separate fees, conditions or processing times.

You should only deposit money that you can afford to lose. Gambling outcomes are uncertain, and past results do not predict future results. You must not treat gambling as a way to make money, repay debts or resolve financial difficulties. No outcome is guaranteed, and no strategy can remove the element of chance from games that depend on random results.

Withdrawal requests may be subject to account verification, checks on the payment method and any applicable game, promotion or transaction rules. Funds may be returned through an approved method in your name. Sky Crown Casino may ask for further information before processing a withdrawal. You should not attempt to reverse, dispute or cancel a legitimate payment without first raising the matter through the available support process.

If a technical or administrative error results in funds, credits or winnings being displayed incorrectly, Sky Crown Casino may correct the error. Where an error affects a game result or transaction, the affected result may be cancelled or adjusted in accordance with applicable requirements. You must promptly report any suspected error or unauthorised transaction.

Promotions and game rules

Promotions, bonuses and offers may have separate terms, eligibility requirements, expiry dates, wagering conditions, contribution rules, withdrawal restrictions and other limitations. Those conditions will be displayed with the relevant offer. You should read them before opting in or using a promotional benefit. Sky Crown Casino may withdraw or amend an offer where permitted, including where misuse, technical error or ineligibility is identified.

Each game may have its own rules, including information about stakes, features, settlement and result determination. You are responsible for reading the available rules before playing. If there is a difference between a general description and the specific rules for a game or offer, the specific rules will generally apply.

4. Responsible gambling, privacy and complaints

Sky Crown Casino supports a safer approach to gambling. Gambling should be treated as entertainment, not as a source of income. You can take practical steps such as setting personal limits, taking regular breaks, avoiding gambling when distressed or under the influence of alcohol, and never chasing losses. You should keep gambling separate from money needed for household expenses and other obligations.

If gambling is no longer enjoyable or begins to affect your finances, relationships, work or wellbeing, consider using available responsible gambling tools. These may include deposit or spending limits, time reminders, temporary breaks and account self-exclusion. You may also seek independent support from an appropriate Australian gambling-help service or a qualified health professional. Sky Crown Casino may provide information about available options through the website or account area.

A self-exclusion or account closure request should be made carefully. You must not attempt to open or use another account to avoid a restriction. If you ask for an account to be closed because of gambling concerns, Sky Crown Casino may take reasonable steps to support that request. Account closure does not remove obligations that arose before closure, including valid payment, verification or dispute obligations.

Privacy and communications

Personal information is handled in accordance with the applicable privacy notice and Australian privacy requirements. Information may be collected and used to provide services, verify identity and age, process transactions, meet legal and compliance obligations, protect the website and communicate with you about your account. You should read the privacy information to understand how information is collected, used, stored and disclosed.

You may receive service communications that are necessary for your account or transactions. Marketing communications may be subject to consent and may include an unsubscribe option. Even if you stop receiving marketing messages, important account, security or legal communications may still be sent where necessary.

Questions and complaints

If you have a question, identify an error or wish to make a complaint, use the support or contact option provided on the Sky Crown Casino website. Include enough information for the matter to be reviewed, while avoiding unnecessary sensitive information in an unsecured message. Complaints may be assessed under an internal process, and further information may be requested. Nothing in these terms limits rights or remedies that cannot lawfully be excluded under Australian consumer or other applicable laws.