Privacy Policy

This Privacy Policy explains how Sky Crown Casino handles personal information when you visit the website, create or use an account, make transactions, contact support or otherwise use our services. We aim to handle information fairly, securely and transparently. By using the website, you acknowledge that information may be collected and used for the purposes described below. If you do not agree with this Policy, you should consider whether to continue using the website.

Sky Crown operates under licences issued by the Curaçao Gaming Authority (CGA) with reference 144359, the Autonomous Office of Foreign Affairs (AOFA) of Comoros under licence ALSI-202509073-FI2, and the Tobique Gaming Commission holding licence number 0000064.

Information we collect

Sky Crown Casino may collect information that you provide directly, information created through your use of the website, and information received from service providers or other lawful sources. The information collected depends on the services you use, the checks required for your account and your interactions with us.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential or correspondence details, username, password, telephone details and email address. We may also keep records of your preferences, account settings, responsible gambling selections and communications with our support team.

Identity and verification information

To help confirm identity, age, location or eligibility, we may request verification information and documents. This can include identity documents, proof of address, information about the source of funds or other details needed for account, security and compliance checks. We only seek information that is reasonably relevant to the checks being carried out.

Payment and transaction records

We may collect records about deposits, withdrawals, wagers, account balances, payment methods, transaction dates and transaction outcomes. Payment information may be processed by specialist payment providers. We may receive information needed to confirm a transaction without receiving or storing all of your complete payment details.

Device, technical and usage information

When you use the website, technical information may be recorded, including your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, session details and referral information. We may also record information about how you use features, where this helps us operate, secure and improve the website.

Communications and support records

If you contact us, we may keep a record of your enquiry, the information used to verify your account, our responses and any documents or details you choose to provide. These records help us investigate issues, respond consistently and maintain appropriate service and security records.

How we use information

Personal information is used for legitimate operational, security, service and compliance purposes. We do not use information for purposes that are unrelated to the reason it was collected unless a further use is permitted or required.

To create, maintain and administer your account.
To provide casino services, process account activity and maintain accurate transaction records.
To verify identity, age and account information, and to complete security, anti-fraud and anti-money-laundering checks where required.
To process deposits, withdrawals and other payment-related activity through relevant service providers.
To provide customer support, answer questions, investigate complaints and resolve account or transaction issues.
To protect the website, players and service providers from fraud, misuse, unauthorised access and other security risks.
To meet legal, regulatory, accounting, record-keeping and responsible gambling obligations that apply to the services.
To monitor, test and improve website performance, features, security and user experience.
To send service messages, including account notices, security alerts, transaction updates and important changes to the website or policies.
To send marketing communications where permitted and where you have provided consent or another lawful basis applies.

Where we use external providers, they may process information on our behalf for services such as payments, identity verification, fraud prevention, hosting, technology, customer support, analytics or communications. These providers should only receive information relevant to the service they provide and are expected to handle it securely.

Information may also be disclosed where necessary to protect legal rights, investigate suspected unlawful activity, respond to valid legal requests, enforce applicable terms or protect the safety and integrity of the website. We do not treat your personal information as a product to be sold to unrelated third parties.

Cookies, storage and information security

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep sessions working, support account functions, measure website performance, improve navigation and help detect unusual or suspicious activity. Some cookies are necessary for core functions, while others help us understand use of the website or support relevant communications.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect sign-in, account features, security checks or the way some parts of the website work. Browser settings may also allow you to delete cookies already stored on your device.

Security measures

We use reasonable administrative, technical and organisational measures to help protect personal information from loss, misuse, unauthorised access, alteration or disclosure. Measures may include access controls, secure transmission, monitoring, authentication processes, staff procedures and restricted access to sensitive records.

No website, online account or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a secure device and notifying support if you believe your account or personal information has been accessed without permission. We will take reasonable steps to respond to suspected security incidents and limit their impact.

Storage and retention

Personal information may be stored using systems operated by us or by service providers. Depending on the service and the provider, information may be handled in Australia or in another country. Where information is transferred or accessed across borders, reasonable steps are taken to support appropriate protection and secure handling.

We keep information only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required. Some account, identity, payment, transaction, security and support records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or disposed of in accordance with applicable requirements.

Your privacy choices and data rights

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights are not always absolute, and we may need to verify your identity before responding. Some requests may be limited where information must be retained, disclosure would affect another person, or responding would compromise security, fraud prevention or legal obligations.

Access: request information about the personal information we hold about you and, where appropriate, receive a copy or an explanation of how it is used.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: request deletion of your personal information where it is no longer needed or where deletion is otherwise available. We may retain records that must be kept for a period required by law.
Marketing consent: withdraw your consent to marketing communications at any time. You can use an unsubscribe option in a marketing message where available or contact us directly. Withdrawing marketing consent does not stop essential service, security or account messages.
Restriction or objection: in some circumstances, ask us to limit or stop particular uses of your information, subject to applicable requirements and operational needs.

To exercise your rights, request access or correction, ask about deletion, or withdraw consent to marketing, contact support@skycrowncasino.click. Please describe your request clearly and include enough information for us to identify your account. Do not send full payment card details or unnecessary sensitive information by email. We may ask for reasonable verification before processing a request, and we will respond within a reasonable timeframe.

You can also review and update certain account details through available account settings. Keeping your information accurate helps us provide services, complete verification and contact you about important account matters. If you believe we have handled your information incorrectly, please contact us first so the issue can be reviewed and addressed.

Children and account eligibility

The website is intended for people who are legally permitted to use online gambling services. We do not knowingly seek personal information from people who are not eligible to create or use an account. If you believe information has been provided by an ineligible person, contact support@skycrowncasino.click so the matter can be reviewed.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, security practices or applicable requirements. The updated version will be made available on this page. We encourage you to review the Policy periodically. Where appropriate, we may provide additional notice through the website or your account.